1. Returns Overview
If you are not completely satisfied with your Voltagio® – we are offering you a 60-days guarantee on all purchases. Simply send the item(s) back to us for a refund or replacement, less shipping & handling.
To be eligible for a return and refund, your item must be in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require that you include a note with the following information: Full Name & Email address used to purchase your order
2. Refunds (if applicable)
After we receive and inspect your return, your refund will be processed and credited to your credit card or original payment method within 2 to 14 business days. Typically, it requires 6 to 12 hours for us to process your refund upon receiving your message. If your return is deemed unacceptable for any reason, we’ll notify you by email that it has been rejected.
3. Late or missing refunds (if applicable)
If you haven’t received a refund yet, please note that it may take some time before your refund is officially posted on your credit card statement or in your bank account. This can be up to 5-7 business days. If you still have not received your refund after 7 business days, please contact us directly at support@voltagio.com. We are here to help ensure a prompt and courteous refund.
4. Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@voltagio.com.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Effective Date: July 22, 2023
1. Acceptance of Terms
Welcome to Voltagio® (“we,” “us,” “our,” or the “Company”). These Terms & Conditions govern your use of our website and services. By accessing or using our website, you agree to be bound by these Terms & Conditions, our Privacy Policy, and any additional terms and conditions that may apply to specific features or promotions on our website.
2. Use of the Website
2.1. Eligibility: You must be at least 18 years old to use our website and services. If you are accessing the site on behalf of a minor, you represent that you are their legal guardian and accept responsibility for their use.
2.2. Account Creation: To access certain features, you may need to create an account. You are responsible for maintaining the confidentiality of your account information and agree to accept responsibility for all activities that occur under your account.
2.3. Prohibited Activities: When using our website, you agree not to engage in any unlawful, harmful, or abusive conduct. You must not attempt to interfere with the proper functioning of the site, including hacking, transmitting viruses, or engaging in any activity that could damage or compromise our systems.
3. Product Listings and Information
3.1. Product Descriptions: We strive to provide accurate and detailed product information. However, we do not warrant that the product descriptions, images, or other content on our website are error-free, complete, or current.
3.2. Pricing: We make every effort to display accurate and up-to-date pricing. In the event of a pricing error, we reserve the right to cancel any orders placed with incorrect pricing and provide a refund.
3.3. Availability: Product availability is subject to change without notice. We do not guarantee the availability of any item listed on our website.
4. Order Acceptance and Payment
4.1. Order Acceptance: After placing an order, you will receive an email confirming the details of your purchase. This email does not constitute acceptance of your order. We reserve the right to accept or decline your order at our sole discretion.
4.2. Payment: You agree to provide accurate and complete payment information when placing an order. You authorize us to charge the total order amount to the payment method provided.
5. Shipping and Delivery
5.1. Shipping: We will make reasonable efforts to deliver products within the estimated timeframe. However, shipping delays may occur due to unforeseen circumstances.
5.2. Delivery: Delivery is considered complete when the product is delivered to the address provided during checkout.
6. Returns and Refunds
6.1. Return Policy: Our return policy is outlined on our website. Please review the policy before making a purchase.
6.2. Refunds: Refunds will be issued according to our refund policy. We may deduct applicable fees or charges from the refund amount.
7. Intellectual Property
7.1. Ownership: All content and materials on our website, including but not limited to text, images, logos, and trademarks, are the property of Voltagio® or its licensors.
7.2. Limited License: You are granted a limited, non-exclusive, and non-transferable license to access and use our website for personal and non-commercial purposes only.
8. Limitation of Liability
8.1. Disclaimer: We provide our website and services “as is” without any warranties, express or implied. We disclaim all liability for any damages arising from the use of our website or services.
8.2. Indemnification: You agree to indemnify and hold Voltagio®, its affiliates, and partners harmless from any claims, damages, losses, or expenses arising out of your use of the website or violation of these Terms & Conditions.
9. Modifications to the Terms & Conditions
We reserve the right to update or modify these Terms & Conditions at any time without prior notice. Any changes will be effective from the date of posting on our website.
10. Governing Law and Jurisdiction
These Terms & Conditions are governed by and construed in accordance with the laws of [Your Country/State]. Any disputes arising out of these Terms & Conditions will be subject to the exclusive jurisdiction of the courts in [Your Country/State].
11. Contact Us
If you have any questions, concerns, or inquiries regarding these Terms & Conditions, please contact us at support@voltagio.com.
Thank you for choosing Voltagio®. We hope you enjoy your shopping experience with us!
Effective Date: July 22, 2023
1. Introduction
Welcome to Voltagio® (“we,” “us,” “our,” or the “Company”). We are committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, use our services, or make purchases from our online store. By accessing or using our website, you consent to the practices described in this Privacy Policy.
2. Information We Collect
2.1. Personal Information: When you use our website or make a purchase, we may collect certain personal information, such as your name, email address, shipping address, billing address, phone number, and payment details.
2.2 Device Information: We may collect information about the device you use to access our website, including your IP address, browser type, and operating system.
2.3. Usage Information: We may gather data about your interactions with our website, such as the pages you visit, products you view, search queries, and referring/exit pages.
2.4. Cookies and Similar Technologies: We use cookies and similar technologies to enhance your browsing experience and collect data about how you use our website. You can manage your cookie preferences through your browser settings.
3. How We Use Your Information
3.1. Personalization: We may use your information to personalize your shopping experience, such as recommending products or services that may interest you.
3.2. Order Processing: We use your personal information to process and fulfill your orders, communicate order status, and provide customer support.
3.3. Marketing and Promotions: With your consent, we may use your information to send you promotional materials, offers, and updates about our products and services.
3.4. Analytics: We use the data collected to analyze website usage trends, track the effectiveness of our marketing efforts, and improve our services.
4. Data Security
We implement reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, please understand that no data transmission or storage method can guarantee complete security.
5. Third-Party Sharing
5.1. Service Providers: We may share your information with trusted third-party service providers who assist us in operating our website, processing payments, and delivering orders.
5.2. Legal Requirements: We may disclose your personal information if required by law or in response to a valid legal request.
5.3. Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred to a third party as part of the transaction.
6. Your Choices
6.1. Opt-Out: You can opt-out of receiving marketing communications by following the unsubscribe instructions provided in the emails.
6.2. Access and Update: You can access and update your personal information by logging into your account on our website.
7. Children’s Privacy
Our website is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.
8. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the updated Privacy Policy on our website, and the changes will be effective from the date of posting.
9. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at support@voltagio.com.
Thank you for trusting Voltagio®. We value your privacy and will continue to work diligently to protect your personal information.
If you have any questions about your order or our products, please don’t hesitate to contact us:
By Email: support@voltagio.com