Shipping & Delivery

 

1. Shipping Policy Overview

Welcome to Voltagio® (“we,” “us,” “our,” or the “Company”). We are delighted to offer you a seamless shopping experience, which includes timely and reliable shipping and delivery services. This Shipping & Delivery policy outlines the essential details about our shipping methods, delivery timeframes, and associated charges. By placing an order with us, you agree to comply with the terms and conditions of this policy.

 

2. Shipping Destinations

We offer shipping We ship Worldwide. In the event that we are unable to deliver an item to you, we will contact you directly and immediately refund you. If you’re unsure, please enquire prior to placing your order.

 

3. Order Processing Time

3.1. Order Confirmation: Once you place an order, you will receive an order confirmation email that acknowledges receipt of your purchase.
3.2. Order Processing: Our team will begin processing your order promptly. Order processing includes verification, packaging, and handover to the shipping carrier.
3.3. Shipping Notification: Once your order is dispatched, we will send you a shipping notification email, which will include tracking information.

 

4. Estimated Delivery Time

Most items are dispatched within 12 hours. It will take up to 6-12 business days for the delivery of your order. Please consider any holidays or other force majeure situations that might impact delivery times and extend our average delivery times by additional 14 business days.

 

5. Shipping Charges

Shipping costs will be calculated at the checkout.

 

6. Tracking Your Order

For orders that qualify for package tracking, we provide a tracking number in the shipping notification email and Tracking page here. If you find any issues with your tracking codes please contact us here.

 

7. Delivery Process

7.1. Delivery Attempts: Our shipping partners typically attempt to deliver your order to the specified address. If the delivery is unsuccessful, they may reattempt delivery or leave a notice with further instructions.
7.2. Receiving the Package: When receiving your order, please ensure someone is available to accept and sign for the package, if required. This helps avoid delays and ensures secure delivery.
7.3. Unforeseen Circumstances: In rare cases, circumstances beyond our control, such as extreme weather conditions or unforeseen events, may affect delivery times. We appreciate your understanding in such situations.

 

8. Delivery Issues and Support

If you encounter any issues with your delivery, have questions about your order, or need further assistance, please contact our customer support team at support@voltagio.com. We are here to help and ensure you have a positive shopping experience with Voltagio®.

 

9. Changes to the Shipping & Delivery Policy

We reserve the right to update or modify this Shipping & Delivery policy at any time without prior notice. Any changes will be effective from the date of posting on our website.
Thank you for choosing Voltagio®. We look forward to providing you with exceptional products and services. Happy shopping!

Terms & Conditions

Effective Date: July 22, 2023

1. Acceptance of Terms

Welcome to Voltagio® (“we,” “us,” “our,” or the “Company”). These Terms & Conditions govern your use of our website and services. By accessing or using our website, you agree to be bound by these Terms & Conditions, our Privacy Policy, and any additional terms and conditions that may apply to specific features or promotions on our website.

2. Use of the Website

2.1. Eligibility: You must be at least 18 years old to use our website and services. If you are accessing the site on behalf of a minor, you represent that you are their legal guardian and accept responsibility for their use.
2.2. Account Creation: To access certain features, you may need to create an account. You are responsible for maintaining the confidentiality of your account information and agree to accept responsibility for all activities that occur under your account.
2.3. Prohibited Activities: When using our website, you agree not to engage in any unlawful, harmful, or abusive conduct. You must not attempt to interfere with the proper functioning of the site, including hacking, transmitting viruses, or engaging in any activity that could damage or compromise our systems.

3. Product Listings and Information

3.1. Product Descriptions: We strive to provide accurate and detailed product information. However, we do not warrant that the product descriptions, images, or other content on our website are error-free, complete, or current.
3.2. Pricing: We make every effort to display accurate and up-to-date pricing. In the event of a pricing error, we reserve the right to cancel any orders placed with incorrect pricing and provide a refund.
3.3. Availability: Product availability is subject to change without notice. We do not guarantee the availability of any item listed on our website.

4. Order Acceptance and Payment

4.1. Order Acceptance: After placing an order, you will receive an email confirming the details of your purchase. This email does not constitute acceptance of your order. We reserve the right to accept or decline your order at our sole discretion.
4.2. Payment: You agree to provide accurate and complete payment information when placing an order. You authorize us to charge the total order amount to the payment method provided.

5. Shipping and Delivery

5.1. Shipping: We will make reasonable efforts to deliver products within the estimated timeframe. However, shipping delays may occur due to unforeseen circumstances.
5.2. Delivery: Delivery is considered complete when the product is delivered to the address provided during checkout.

6. Returns and Refunds

6.1. Return Policy: Our return policy is outlined on our website. Please review the policy before making a purchase.
6.2. Refunds: Refunds will be issued according to our refund policy. We may deduct applicable fees or charges from the refund amount.

7. Intellectual Property

7.1. Ownership: All content and materials on our website, including but not limited to text, images, logos, and trademarks, are the property of Voltagio® or its licensors.
7.2. Limited License: You are granted a limited, non-exclusive, and non-transferable license to access and use our website for personal and non-commercial purposes only.

8. Limitation of Liability

8.1. Disclaimer: We provide our website and services “as is” without any warranties, express or implied. We disclaim all liability for any damages arising from the use of our website or services.
8.2. Indemnification: You agree to indemnify and hold Voltagio®, its affiliates, and partners harmless from any claims, damages, losses, or expenses arising out of your use of the website or violation of these Terms & Conditions.

9. Modifications to the Terms & Conditions

We reserve the right to update or modify these Terms & Conditions at any time without prior notice. Any changes will be effective from the date of posting on our website.

10. Governing Law and Jurisdiction

These Terms & Conditions are governed by and construed in accordance with the laws of [Your Country/State]. Any disputes arising out of these Terms & Conditions will be subject to the exclusive jurisdiction of the courts in [Your Country/State].

11. Contact Us

If you have any questions, concerns, or inquiries regarding these Terms & Conditions, please contact us at support@voltagio.com.
Thank you for choosing Voltagio®. We hope you enjoy your shopping experience with us!

Privacy policy

Effective Date: July 22, 2023

1. Introduction

Welcome to Voltagio® (“we,” “us,” “our,” or the “Company”). We are committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, use our services, or make purchases from our online store. By accessing or using our website, you consent to the practices described in this Privacy Policy.

2. Information We Collect

2.1. Personal Information: When you use our website or make a purchase, we may collect certain personal information, such as your name, email address, shipping address, billing address, phone number, and payment details.
2.2 Device Information: We may collect information about the device you use to access our website, including your IP address, browser type, and operating system.
2.3. Usage Information: We may gather data about your interactions with our website, such as the pages you visit, products you view, search queries, and referring/exit pages.
2.4. Cookies and Similar Technologies: We use cookies and similar technologies to enhance your browsing experience and collect data about how you use our website. You can manage your cookie preferences through your browser settings.

3. How We Use Your Information

3.1. Personalization: We may use your information to personalize your shopping experience, such as recommending products or services that may interest you.
3.2. Order Processing: We use your personal information to process and fulfill your orders, communicate order status, and provide customer support.
3.3. Marketing and Promotions: With your consent, we may use your information to send you promotional materials, offers, and updates about our products and services.
3.4. Analytics: We use the data collected to analyze website usage trends, track the effectiveness of our marketing efforts, and improve our services.

4. Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, please understand that no data transmission or storage method can guarantee complete security.

5. Third-Party Sharing

5.1. Service Providers: We may share your information with trusted third-party service providers who assist us in operating our website, processing payments, and delivering orders.
5.2. Legal Requirements: We may disclose your personal information if required by law or in response to a valid legal request.
5.3. Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred to a third party as part of the transaction.

6. Your Choices

6.1. Opt-Out: You can opt-out of receiving marketing communications by following the unsubscribe instructions provided in the emails.
6.2. Access and Update: You can access and update your personal information by logging into your account on our website.

7. Children’s Privacy

Our website is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.

8. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the updated Privacy Policy on our website, and the changes will be effective from the date of posting.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at support@voltagio.com.
Thank you for trusting Voltagio®. We value your privacy and will continue to work diligently to protect your personal information.

Contact Us!

Need Help?

If you have any questions about your order or our products, please don’t hesitate to contact us:

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